Privacy Policy
1. Who We Are
Sentia (operated by Sententia Nig Ltd) is a food and household essentials delivery service based in Ilorin, Kwara State, Nigeria, operating at sentia.com.ng. This policy explains what information we collect when you use our website or place an order, and how we use it.
2. Information We Collect
When you place an order or contact us, we collect:
- Contact details — your name, phone number, and email address, so we can confirm and deliver your order.
- Delivery address — so we know where to bring your order, or to arrange pickup.
- Order details — the items, quantities, and amounts you order.
- Payment information — handled directly and securely by our payment processor, Paystack. Sentia does not see or store your card details; Paystack processes payments under its own security standards.
- WhatsApp messages — if you message us or use our "order via WhatsApp" option, that conversation happens on WhatsApp and is subject to WhatsApp's own privacy practices as well as ours.
3. Website Usage Data
We use Google Analytics to understand how people use our website — for example, what products are searched for or added to a cart, and which pages are visited. This helps us stock the right products and improve the shopping experience. Google Analytics uses cookies and collects data such as your approximate location, device type, and browsing behaviour on our site. This data is aggregated and used for our own understanding of shopping trends — it is not used to identify you personally in our day-to-day operations.
4. How We Use Your Information
- To process, confirm, and deliver your order.
- To communicate with you about your order (via WhatsApp, phone, or email).
- To resolve issues, complaints, or refund requests under our weight guarantee.
- To understand shopping patterns and improve our product range and website.
- To meet legal or regulatory requirements where applicable.
5. How We Share Your Information
We do not sell your personal information to anyone. We share information only where necessary to fulfil your order:
- Paystack — to process your payment securely.
- Delivery riders — your delivery address and phone number, so your order can reach you.
- Google Analytics — aggregated, anonymised usage data as described above.
6. Data Security
We take reasonable steps to protect your information, including using a trusted, PCI-compliant payment processor for all transactions so that Sentia itself never handles your card details. That said, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct inaccurate information.
- Delete your information, where we are not required to keep it for legal or order-related reasons.
To make any of these requests, contact us using the details below.
8. Children's Privacy
Sentia's services are intended for adults placing household orders. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time as our services grow. Any changes will be posted on this page with an updated date at the top.
10. Contact Us
If you have any questions about this policy or how your information is handled, reach out to us: